Technical support: assistance to the project participants in all languages

Where do you refer when you have a question about the project "Duyunov's motors" or need to solve a problem related to operating the back office? The project participants are assisted by the technical support service of SOLARGROUP.

Our specialists process requests in 7 main languages: Russian, English, French, Vietnamese, German, Hindi and Spanish. About 95 percent of all requests are submitted in these languages. The other participants can also get advice, but the operators use automatic translation to communicate with them.

Technical support is most frequently contacted by citizens of India (19%), Vietnam (14%), Côte d'Ivoire (10%), Benin (8%) and Russia (8%).

Since the project participants live all over the world, requests are received at any time of the day. In order to spend investors' funds on customer service in the most rational way, the optimal working hours for technical support operators have been selected for each of the popular language groups. You can also ask your question during off-business hours, but the reply will arrive later.

You can contact technical support through various channels.
Online chat in the back office. It is most convenient and prompt if you have questions related to operating the back office.
Email support.en@solargroup.pro
Telegram bot
http://t.me/SolargroupSupportBot @SolargroupSupportBot
Call +7 (495) 646-13-59 or directly from the back office website. Calls are accepted in Russian and English.

The schedule and other customer support details for your country are available in the "Help" section of the back office here /faqs#help-page_support_contacts .

In the "Help" section, you can also find answers to the most frequently asked questions, payment instructions, and brief information about the project. We recommend that you ask questions about the subtleties of the "Slavyanka" technology and the work of "Sovelmash" directly to the author of the technology Dmitriy Duyunov on the "Expert Time" program broadcast live every Thursday.

Technical support specialists answer questions about the project, the back office operation, advise on current promos and accept offers from the customers. The most common requests include installment plan recovery, verification, and package payments. This indicates that the project is in demand and interesting for its participants.

SOLARGROUP is constantly improving the quality of its technical support service. At the project's start, there were four employees processing customer requests in Russian, but now the department employs 12 specialists. They provide more than 200 consultations a day in all languages, and the number doubles during stage changes. We do not use robots when communicating with our customers, which ensures tailored and high-quality assistance. Please contact us!