A customer does not repay their installment plan | Case study of partner's experience
Interested in working under a partner program, but don't know what you'll have to deal with? Already working, but some situations are stumping you? Then the case method will help you! It's a learning technique where you get to the heart of the problem with a case study.
And for the investor, analysing someone else's situation can help find a successful way out of their own.
Solve a task now, with a real-life example of a partner business situation. Choose the best solution or suggest your own - it will help you prepare for practical work with customers.
• Person: Galina, Saint Petersburg, PhD holder
• Salary: 40,000 roubles before taxes
• Family: daughter and three grandchildren
• Additional income: about 20,000 roubles per year for scientific publications
• Savings: not disclosed
• Contingency: urgent payment of medical treatment, the total amount is 200,000 roubles
• Monthly installment payment: $ 100
• Goal: repaying the installment plan for a $ 1,000 package
Option 1. Suggest that Galina apply for a bank loan. And use the loan funds for early repayment of the installment plan, so that Galina can get the bonus shares. Remind Galina that she is entitled to a tax deduction after paying for healthcare services.
Option 2. Advise Galina to ask her daughter or other relatives for support and make the next installment payment.
Option 3. Give your referral remuneration to Galina.
Option 4. Offer Galina to obtain a certificate for the already repaid shares and wait for the installment plan to get cancelled. Remind her that an installment plan can be restored.
Option 5. Conduct a presentation of the SOLARGROUP partner business for Galina. Emphasise how high the probability of a successful start is - Galina is very active on social media and runs study groups in messengers. She will also be able to find her first customers among her colleagues. Continue to support Galina, take interest in the results of her first steps in partner business, share useful links, invite her to events and chats, recommend to actively use "Knowledge Base" and "Partner Work Methodology" in the back office. Tell Galina that the cancelled installment plan can be restored using her referral remuneration.